The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
It usually takes 2-3 weeks for custom orders. If you need sooner please message us and we can try to accommodate.
We are not responsible for buyers custom color choices. If we see a color selection that maybe off, we may contact the buyer. If the buyer agrees this is the color selection and does not like after delivery, we can not be held responsible.
Please remember that colors on the screen and in person sometimes are different. Different computer screens/phone screens, lighting, etc all play a part in the actual color being portrayed . We do our best to get this images as close to the real thing.
Absolutely! We love more than anything getting our babies out there! Contact us with your questions about pricing and quantities .
As with all handmade items care is needed. While we stand behind our babies we do ask that the handles do not get submerged, just surface cleaned only. With the paracord falls, hand washing with a mild soap and water and hang drying works the best when needed. If body fluids are present ( etc, blood) peroxide is great for removing stains and rinsing well.
Rubber & silicone are easily whipped off with wipes as well as hand washing.
Please contact us if there are any questions before you wash.
We do offer gift wrapping. Each item purchased will be wrapped in a box of its own and wrapped with seasonal paper. We often have choices available. Please check listing.
All of our handles are based on an average 3/4 inch PVC handle. If you need a smaller size (or larger) let us know. We can gladly adjust to fit your needs.